Workspace & Endpoints
EUC estates, virtual desktops, endpoint fleets, proactively managed with AI-driven remediation before users notice.
Always on. Always intelligent.
Smart, proactive management across people, processes, and toolsets, so your teams focus on outcomes, not operations. 24/7, across every market we serve.
24/7NOC & SOC Coverage
<15minP1 Response Time
99.9%SLA Attainment
40K+Assets Under Management
Interactive · The Operations Loop
Click each stage of the loop.
Managed services isn’t a helpdesk, it’s a continuous loop that gets smarter with every cycle. Explore how each stage works.
Monitor: everything, all the time
Full-stack telemetry across endpoints, cloud, network, security, and data platforms streams into one operations plane. Nothing is sampled; everything is watched, 40,000+ assets, every minute of every day.
40K+Assets Watched
Monitor: everything, all the time
Full-stack telemetry across endpoints, cloud, network, security, and data platforms streams into one operations plane. Nothing is sampled; everything is watched, 40,000+ assets, every minute of every day.
40K+Assets Watched
Detect: before users notice
AI models baseline normal for every system and every user. Anomalies score in real time, a memory leak building, a certificate expiring, a login that doesn’t fit the pattern, surfaced minutes to hours before impact.
<5minMean Detection
Triage: machines sort, humans decide
Automated correlation collapses thousands of alerts into a handful of incidents, each enriched with context and a recommended action. Our analysts handle judgement calls; the machine handles the noise.
90%Alert Noise Removed
Remediate: often before you knew
Approved playbooks execute automatically: restart, patch, isolate, failover. Anything outside the playbook escalates to an engineer with full context already attached, no cold starts at 3 AM.
70%Auto-Remediated
Improve: every cycle gets smarter
Monthly service reviews turn incident history into engineering: recurring issues get root-caused and designed out, playbooks expand, and thresholds tune themselves. The loop compounds.
-30%Incidents YoY
Interactive · Coverage Tiers
Choose a tier. See what’s included.
Three coverage levels, click a tier column to highlight it and see exactly where each level steps up.
| Coverage MatrixSelect a tier to compare | |||
|---|---|---|---|
| 24/7 infrastructure monitoringFull telemetry, alerting & dashboards | ✓ | ✓ | ✓ |
| Incident response & ticketingSLA-backed P1-P4 response | ✓ | ✓ | ✓ |
| Patch & lifecycle managementScheduled maintenance windows | ✓ | ✓ | ✓ |
| Proactive AI anomaly detectionIssues caught before impact | – | ✓ | ✓ |
| 24/7 SOC with LUCAS UEBABehavioural threat detection & response | – | ✓ | ✓ |
| Monthly service reviewsTrend analysis & improvement plans | – | ✓ | ✓ |
| Automated remediation playbooksSelf-healing without human touch | – | – | ✓ |
| Predictive capacity & cost optimisationFinOps + forecasting built in | – | – | ✓ |
| Dedicated service architectNamed engineer who knows your estate | – | – | ✓ |
| Get Essential | Get Advanced | Get Autonomous |
Interactive · The Service Map
Managed IT & Security Services.
The full catalogue, from reactive support to a fully managed security operation. Click any column to see where that level starts and stops.
24/7 Helpdeskspans every tier
Service Desk & Incident Management
Monitoring & Event Management
Tier 1 · Reactive Support
We answer, we fix, we restore.
A 24/7 helpdesk and full end-user IT lifecycle cover, from device and OS through identity, UEM, ZTNA access, VDIs, containers, hypervisors, public cloud, servers, storage and network.
This tier is demand-led: something breaks, you raise it, we resolve it. Datacentre incident support is included. It is the floor, not the ceiling.
Click a column to focus it
Tier 1 · Reactive Support
We answer, we fix, we restore.
A 24/7 helpdesk and full end-user IT lifecycle cover, from device and OS through identity, UEM, ZTNA access, VDIs, containers, hypervisors, public cloud, servers, storage and network.
This tier is demand-led: something breaks, you raise it, we resolve it. Datacentre incident support is included. It is the floor, not the ceiling.
Tier 2 · Managed IT Operations
We watch it, so it stops breaking.
Everything in Tier 1, plus Monitoring & Event Management running continuously, and a standing Operation Review + Improvement Plan.
Behaviour analysis, data protection and DR exercises, asset, contract and SLA management, capacity and performance management, change and configuration control, and quarterly maintenance and patching. IT incident support is unlimited.
Tier 3 · Managed IT & Security Operations
We defend it, and we can prove it.
Everything in Tier 2, plus Security Review + Compliance Reporting: security posture scorecards with vulnerability assessment (SIVAS), supply chain cyber risk scoring, human error and email security, endpoint protection and XDR, threat hunting against critical CVSS, and log retention with alert management on LUCAS.
IT and security incident support is unlimited. This is the tier regulators ask about.
Security Operation Centre
The apex: an operation, not a product.
Advance penetration testing and vulnerability assessment, managed detection and response, incident analysis and investigation, and full security incident management.
The SOC layers onto any tier. It is where the 3 AM alert stops being your problem.
What We Manage
Full-stack coverage.
Cloud & Infrastructure
Hybrid multi-cloud operations: capacity, patching, cost governance, and posture management across every environment.
Security Operations
24/7 SOC with LUCAS UEBA, autonomous detection, human-led response, and continuous threat exposure management.
Network & Delivery
NetScaler ADC fleets, WAN health, and application delivery, monitored and tuned for peak performance.
Data & AI Platforms
Model health, data pipeline reliability, and inference infrastructure, managed as production systems, not experiments.
Compliance & Reporting
SLA dashboards, audit-ready evidence, and monthly service reviews that speak your regulator’s language.
Ready to hand off the 3 AM alerts?
Start with a no-cost service review, we’ll map your estate and show you what managed looks like.
Explore More